Telemedicine software solution for therapy services
Adaptive, scalable, and secure online-therapy platform for mental health care
98%
satisfied platform users
8
months to achieve ROI
45K+
registered users within the first year
IT-service type
Custom software development
Business vertical
Telemedicine / Mental health
Tech stack
Java, Kotlin, AWS, React
Partner
A Western European healthtech startup providing digital mental health and online therapy services.
Partner’s challenges
As a scaling digital health company, the partner needed to enhance platform efficiency and reach while ensuring regulatory compliance. They focused on phased product rollout to manage resources effectively and sustain growth, aiming to:
Guarantee patient data security and verified therapist onboarding.
Eliminate workflow fragmentation by combining sessions, chat, and records in a single telemedicine platform.
Launch web and Android solutions first, with iOS planned for the next release phase.
Improve user loyalty through consistent, personalized therapy delivery.
Solutions proposed by Modsen
Secure teletherapy environment with encrypted communication and data protection
Unified telemedicine software solution integrating scheduling, sessions, and medical records
Robust Java- and Kotlin-based backend powering Android app and responsive web client
Engagement tools supporting reminders, feedback, and progress tracking
Scalable AWS-based cloud infrastructure for stable performance and growth
Mobile-first architecture prepared for future iOS rollout
Project team
1
Project manager
1
Business analyst
1
Team lead
1
UI/UX designer
4
Back-end developers
2
Front-end developers
2
Mobile engineers
3
QA engineers
Development process
Analysis and planning
Our team conducted focused discovery sessions to define a clear scaling roadmap – avoiding certification risks and over-engineering, while enabling a compliant product launch with early monetization potential.
UX/UI design
We rethought the online-therapy platform experience to reduce cognitive load and create emotional comfort during remote therapy sessions. Through early interactive prototypes, the client tested real user scenarios and refined accessibility and engagement before development. As a result, unified design standards for web and mobile reduced rework time and accelerated product rollout.
Development
The telemedicine software was built on modular microservices, allowing the startup to scale quickly and avoid downtime during live therapy sessions. At the infrastructure level, Modsen embedded encrypted storage and secure media streaming compliant with GDPR, ISO 27001, and IEC 62304. Transparent sprint cycles and regular progress reviews kept scope, timeline, and budget fully under control.
Testing
To eliminate post-release defects, the telehealth therapy platform underwent multi-level testing focused on security, video stability, and cross-device performance. QA engineers simulated real therapy sessions to verify encryption, call reliability, and EMR integrity before launch.
Client acceptance
Modsen held joint demo sessions and pilot testing with the project stakeholders to validate the solution’s performance and compliance in real use. All metrics and security checks were fully transparent, allowing the client to approve the product with confidence and zero critical issues.
Maintenance
After launch, we provided continuous telemedicine software platform monitoring and post-release optimization. The three-month maintenance phase focused on refining video stability, load handling, and analytics – helping the startup scale user activity without service interruptions.
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Business value
Secure architecture and data compliance
Encrypted infrastructure and GDPR, ISO 27001, and IEC 62304 compliant workflows increased user trust and reduced regulatory risks.
Over 98% of therapists and patients rated the platform as secure and easy to use.
Unified web and mobile experience
Consistent UX and optimized performance cut onboarding time by 30%.
The telemedicine software solution helped attract around 45,000 new users within a year after launch.
Growth readiness
Modular system design enables swift implementation of iOS and analytics modules.
Combined with efficient cloud scaling, the online-therapy platform achieved ROI within 8 months and opened new opportunities for market expansion and service diversification.
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